), we will collect personal information about you and / or your business. We respect your privacy and the security and integrity of your information. We have created this Privacy Policy and Collection Statement (

) to let you know how we will use your information and to demonstrate our commitment to safeguarding your privacy.

Capitalised terms used in this Privacy Policy have the meaning given to them in the Purchasing Policy unless specified otherwise.

What personal information do we collect and why do we need it?

In most cases, where we ask you to provide information about yourself or your business, if you do not provide us with that information we will not be able to provide you with the requested service. To enable us to fulfil our responsibilities as an online ticketing platform we collect information about Sellers who want to sell tickets on our Website and Ticket Buyers who want to buy tickets to Events listed on our Website.

If you register an account with us so that you can sell tickets to an Event on our Website, we will hold your:

Contact details so that we can communicate with you to help you sell tickets to an Event on our Website.

Payment details so that we can remit ticket sales proceeds from your Event to you.

The primary reason we collect your personal information is so that you can purchase tickets to an Event listed by a Seller on our Website. In addition we generally use your personal information for the following:

To personalise and customise your experiences on our Website.

To provide technical support if you have a problem using our Website.

To enable you to become an IWT member and use the member area services.

To provide the Seller with your personal information so that you can access the Event.

So IWT and Sellers can review the effectiveness of their marketing campaigns.

So that our service providers such as call centre operators, software contractors and email/sms broadcast providers can provide services to us.

To send you information about future marketing campaigns that we think you may be interested in from IWT or one of our marketing partners.

If you have elected to do so, so you can receive a customised e-newsletter from us.

‍We have also set out this information along with the basis applicable under European data protection laws for the processing in this table.

If you purchase a ticket to a Seller's Event, the Seller may also send you information about their future events or special offers.

Opting Out - At any time, if you want to be removed from a Seller's database, click the "unsubscribe" link at the bottom of an email sent to you by the Seller or contact them directly.

Once a Seller receives your personal information, that information is governed by the Seller’s privacy policy and we encourage you to make yourself familiar with that policy.

Who will see or have access to your personal information?

Unless we are required to provide your personal information to others by law, by court order or to investigate suspected fraud or other unlawful activity, your information will be seen or used by those parties listed above and such other parties as notified to you from time to time.

How do we collect the personal information?

We may collect the information in person, in writing, by telephone and by email but it will normally be via our Website.

Our information systems and files are kept secured from unauthorised access and our staff and contracted agents, service providers and Sellers have been informed of the importance we place on protecting your privacy and their role in helping us to do so.

Collection of information other than personal information

A "cookie" is a piece of data, usually a small text file, stored on the user's hard drive tied to aggregate information about the user. Cookies are set and saved on your computer's hard drive and do not collect any personal information about you from your computer. IWT uses cookies to save your username and password so that you don't have to re-enter them each time you visit a page on our Website. Cookies can also allow us to track and target the interests of our users to enhance the experience on our Website. If you disable cookies, you may not be able to access all areas of our Website and properly use IWT as a member or be able to buy a ticket.

Advertisers on IWT and any other third party that we allow to post material on our Website may use cookies in connection with clicking on or accessing their material (for example, if you click on display advertising, you may activate a cookie). However, we have no access to or control over these third party cookies.

Like most standard web site servers we use log files. These files includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use log files to analyse trends, administer IWT, track users' movement in the aggregate and gather broad demographic information for aggregate use. Information in log files is not linked to any personal identifiers, except where reasonably necessary to prevent fraud or abuse of the web site and associated systems.

We may also use third party analytical software and services that do not store personal information.

What if I want to check what personal information you hold about me?

You can log into the members' area at anytime and review your profile. Subject to any legal restrictions we would be happy to advise you about any other personal information we may hold about you if you request this. If your request is particularly complex or requires detailed searching of our records, there may be a cost to you in order for us to provide this information.

If you believe there are errors in our records about you, please let us know and we will be happy to investigate and correct any inaccuracies.

UK and European Users - International transfers

The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA") that may not be subject to equivalent Data Protection Law. Where your information is transferred outside the EEA, we will take steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy finding or mechanism, for example,standard contractual clauses, and that it is treated securely and in accordance with this Privacy Policy.

‍We may transfer your Personal Information outside the EEA:

In order to enable us to provide goods or services to you and fulfil our contract with you. This includes fulfilment, processing of transactions, and the provision of Ticket Buyer support services.

In order to receive services from our service providers

In order to facilitate the operation of our group of businesses, where it is in our legitimate interests and we have concluded these are not overridden by your rights.

‍We may transfer your personal information to the following countries and using the following safeguards outside the EEA: Australia: Standard Contractual clauses.

We may amend our Privacy Policy at any time and from time to time. If we do so, we will post the amended Privacy Policy on our Website so that you will always be aware of how we manage your personal information.

IWT contains links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personal information. This Privacy Policy applies solely to information collected in connection with IWT.

If you would like further information on our Privacy Policy or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact: support@iwannaticket.com.au.

‍IWannaTicket take security very seriously. We do all we can to protect your information and to ensure the security of your interaction with us.

‍The use of a 256-bit Verisign SSL certificate.

HTTPS encrypted pages when collecting your personal information and your credit card details.

We securely pass your credit card information directly through to our merchant facility and do not store any credit card information you enter.

‍This means that you will need to re-enter your card details each time you use the site.

Privacy policy

Redland City Council - ABN 86 058 929 428